FAQ

What makes Novaé different? Every product is selected to our standard — no guesswork, no compromise. If it isn't excellent, it isn't Novaé.

Is it 100% Human Hair? YES!  100% lace front human hair wigs. Tested by BURNING- Human hair will show white smoke while burning and will turn to ash; Synthetic hair will show black smoke and will be a sticky ball after burning.

What hair colours are available? Our hair is mainly Natural Black Colours, but we are planning on expanding our range soon.. All Items are for Real Shooting. For display, light, environmental reasons may be a slight deviation phenomenon.

How long does delivery take? Standard UK delivery takes 7-15 working days. Express delivery takes 5- 10 working days.

Do you ship internationally? We currently ship within the UK. International shipping is coming soon.

What is your returns policy? We offer a 30-day return policy on all unopened, unused products in original packaging.

How do I know which wig size to choose? Head to our Hair Guide for full measuring instructions and fit advice.

Wig Cap Size too Big or Small? All our wigs use adjustable straps for wig cap and average fit 19.6 - 23.5 inches head circumference, we suggest you follow above steps to measure your head size before your purchase.

How do I care for my hair piece? Visit our Hair Guide for full care instructions specific to your product type.

How do I find out about Auris drops? Join the Auris waitlist and you'll be the first to know when a new drop is coming."

Why is the high style different? The wigs on the image has been styling slightly before we take our photos.  Your wig comes with a basic style, which you can then cut and style to suit your needs.